Southwest Antennas strives to ensure every customer is satisfied with the products and services received from SWA. Please review the following terms and conditions regarding sales and warranty returns for SWA products.
Order Fulfillment
Southwest Antennas builds each product to order at the time of purchase. Lead times are normally within 30 days, but can vary depending on the quantity ordered or other factors such as raw material availability.
Products can be ordered online from www.southwestantennas.com, through our sales representatives and distributors, or directly by calling Southwest Antennas at (858) 277-3300 or using our Contact Form.
Southwest Antennas uses UPS for shipping products that are ordered from www.southwestantennas.com. International orders from outside of the United States may be subject to tariffs, taxes, import duties, or other charges levied by the destination country. Southwest Antennas cannot estimate these charges ahead of time and is not responsible for any additional charges applied to international shipments.
Refund Policy
Southwest Antennas builds each product at the time of order. Due to the custom nature of product order fulfillment, Southwest Antennas does not accept order cancelations or product returns for refund after an order has been placed. Products may be returned for warranty replacement only.
Terms of Payment
Products ordered on www.southwestantennas.com must be paid for at the time of purchase by the authorized payment methods outlined during checkout. All prices and shipping quotes are in US Dollars (USD). Southwest Antennas cannot estimate and is not responsible for any currency exchange rates or charges.
Southwest Antennas Two Year Product Performance Warranty
Southwest Antennas stands behind the quality and performance of our rugged RF and Microwave products. Our Product Performance Warranty covers your purchased products for two years after date of purchase against internal and external manufacturing defects. The warranty covers all RF performance and mechanical functions described on the product's datasheet. Southwest Antennas does not take responsibility for product damages that are caused by improper handling, excessive use beyond its stated capability, or natural disasters / acts of God.
Southwest Antennas will repair or replace, at our discretion, products that fail. Please use our Contact Form if you need product warranty support.
Product Changes and Conditions
Southwest Antennas continuously improves products through research and development, and reserves the right to update product specifications and pricing at any time, without notice. All prices listed on the website are strictly list prices, and do not include shipping/handling costs or taxes.