Inside Sales Associate

Department: Sales
Reports To: Sales Director
Job Type: Full Time

Job Summary:

Southwest Antennas, Inc. is looking for a motivated and well-spoken individual to join our sales team. As an Inside Sales Associate, you will be a driving force in our company’s revenue growth and will play a crucial role in establishing and developing relationships in a way that is positive and professional.

You will be responsible for lead qualification, assisting sales staff with pre-sales customer-facing activities and handling the sales process for standard product sales and/or opportunities. You will be required to collaborate with all levels of professionals, so it is essential that you have excellent communication skills and feel comfortable working in a team environment.

If you have strong technical, analytical, and organizational skills with the ability to problem solve, and have a passion for driving sales growth, having frequent interactions with customers, and providing customized solutions, you will enjoy working here.


  • Collaborate and work closely with Sales and Marketing leadership to ensure success of sales and marketing goals.
  • Ability to enhance and refine the sales communication process to achieve optimum product sales support and customer service.
  • Ability to identify, make recommendations, and implement improvement in all areas of the sales process, to achieve efficiency and productivity.
  • Research and understand SWA’s product line and to become familiar with each product's function and purpose, so you can confidently cross sell our customers to compatible products.
  • Ability to understand and communicate technical requirements to both customers and the internal Southwest Antennas team.
  • Identify, customer use case and suggest products to help customers achieve their use case goals.
  • Responsible for all Sales administration processes via use of CRM, MRP/ERP Software as well as other sales software.
  • Use customer feedback to suggest new ideas about new features or products.
  • Research and discover methods to increase customer engagement.
  • Work with internal teams to plan, manage and maintain internal monthly sales targets and production schedules.
  • Coordinate top level management of sales order driven projects to meet engineering and shipping deadlines.
  • Track bookings, billings, and backlog targets set by the company and communicate status of sales targets to both sales team and upper management.
  • Report to Sales Director on sales metrics, opportunities and suggest sales department improvements:
    • Report Weekly / Bookings
    • Report Weekly / Billings
    • Report Weekly / Backlog
  • Ensure sales, finance, engineering, production and legal policies and procedures are met.
  • Cost model creation support.

Required Education and Experience:

  • High school diploma or GED required, technical trade school a plus.
  • Technical, military, law enforcement and aerospace experience are a plus.
  • RF Microwave and Electronics experience a plus.
  • Professional experience related to the above duties and responsibilities specified above a plus.
  • Due to the nature of work performed, U.S. Citizenship is required, and employee can have no criminal record or warrants.

Key Competencies and Skills:

  • In-depth understanding of the sales administration process is a plus.
  • Proven work experience as a Sales Associate.
  • Must have high energy, self-motivation and be goal driven.
  • Self-starter with proven success as a leader with the ability to work in a self-directed, fast-paced environment.
  • Ability to lead by example with professionalism, reliability, and accountability.
  • A positive “can-do” attitude and professional demeanor with a win-win mind-set.
  • Ability to anticipate customer needs and have the foresight to anticipate customer reactions.
  • Ability to lead by example with professionalism, reliability, and accountability.
  • Excellent communication skills including, listening, speaking, writing, and making presentations.
  • Technically and mechanically Inclined.
  • Technical aptitude with ability to communicate technical information to professionals at all levels of the industry.
  • A critical thinker with strong attention to detail and uses risk-based problem solving.
  • A creative problem-solver with a continuous improvement mentality.
  • Excellent analytical and organizational skills with the ability to problem solve, understand impact, identify root cause, determine resolutions, and make recommendations.
  • Excellent interpersonal and team management skills with the ability to work independently and in a team environment.
  • Ability to adapt to team culture.
  • Excellent customer relationship management skills with the ability to maintain a cordial and professional demeanor, and build rapport and trust when working with customers, other departments, and team members.
  • Must have a strong sense of urgency with the ability to be highly responsive.
  • Excellent negotiation skills.
  • Ability to maintain an organized and professional workspace.
  • Solid computer skills (MS Office applications) with ability to learn different types of sales software.
  • Strong mathematical skills.
  • Ability and willingness to go above and beyond the scope of defined responsibilities.
  • Occasional travel may be required.

Physical Demands and Work Environment:

The following physical demands and work environment characteristics are representative of those that must be met to successfully perform the essential functions of this job:

  • While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor, and mouse, telephone, and printer; reach with hands, and arms, speak, see and hear. The employee is occasionally required to stand, walk, stoop, or kneel and must occasionally lift and/or move up to 25 pounds.
  • Occasional overnight travel may be required.
  • Excellent attendance is required and monitored.

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